Customer Service

It is policy of this service that we provide quality customer service -endeavoring to meet all customers’ needs.

  1. All families are treated equally, with respect and courtesy.
  1. We welcome all family members to the centre
  1. Staff create a friendly environment ensuring all family members are greeted.
  1. We ensure that all visitors feel valued.
  1. Visitors are treated equally.
  1. We communicate with our customers both verbally and through written mediums.
  1. We listen and take on board all customer feedback.
  1. We speak to customers using an acceptable tone of voice.
  1. We address any issues immediately and professionally.

Policy reviewed August 2017